Frequently Asked Questions


Delivery & Returns

Q: Do you ship internationally?

Yes, we ship to the UK and all countries in the EU zone, plus the 4 EFTA countries.

For other countries, visit, or contact us to discuss your requirements.

Q: How long will my order take to arrive?

We aim to ship all orders within 48 hours and will contact you immediately should there be an unexpected delay. Xero Shoes UK uses Royal Mail for all deliveries (Tracked 24 and Tracked 48 for UK, International Tracked or International Tracked & Signed for other countries).

Royal Mail's delivery targets (not guaranteed, and from the time of shipping) are as follows:

- Tracked 24 - next working day
- Tracked 48 - within 2 working days
- International Tracked / Tracked & Signed - 3 to 5 working days for European destinations

Q: Do you charge VAT?

The prices shown are inclusive of UK VAT (20%).

For international orders the VAT is deducted at checkout (and the purchaser is responsible for the payment of any local VAT on import into the destination country).

Q: Will customs duty be payable on European orders?

International orders are shipped Delivered Duty Unpaid (DDU) and the purchaser is responsible for paying any duty, VAT, and import clearance fees.

Duty should only be payable on orders to EU countries from the UK where the value is over €150. Duty may be applied for imports into the EFTA countries.

A clearance or handling fee may also be applied on import into the destination country.

Q: What's your returns policy?

Some people get their Xero Shoes, put them on, and immediately love them. They walk and run painlessly and with the freedom that Xero Shoes provide. For others, there could be a process of learning how to walk and run in minimalist footwear. In fact, one of the points of going barefoot/minimalist is to let the discomfort teach you how to move in a different way… Once your body/mind naturally figures out how to adjust, any issues resolve themselves.

That said, we accept returns as long as they are still in their original, unaltered, sellable condition (with any tags still attached) and have not been worn outdoors. You can find the official returns policy on our Terms & Conditions page.

And of course, if you have any questions please contact us.

Q: Do you offer exchanges?

We don't provide straight exchanges, rather you can return for refund and then place a new order as and when required, either right away or after the refund has been issued.


Wearing Xero Shoes

Q: These shoes are just for running, right?

Not at all! People all around the world wear Xero Shoes for everything from a stroll on the beach to a walk in the woods to a Crossfit workout to running ultra marathons.

Q: Will walking and running in Xero Shoes (or barefoot) cure my injuries?

If you have a headache because you're hitting yourself on the head with a hammer, wearing gloves won't stop the pain... In other words, it's not just a question of taking off your shoes and experiencing magical healing powers.

Running and walking barefoot, or in Xero Shoes, gives you a lot of feedback about your form. In short, if it hurts, you're probably doing something wrong. If you are willing to listen to that feedback and use it as an opportunity to change the way you move, to adjust your stride, to find a way to move that doesn't hurt, then there's a good chance any problems you had that were caused by bad form might clear up.

In other words, barefoot and minimalist could show you how to let go of the hammer. Being barefoot, or in Xero Shoes, is an opportunity to find a cure, not a cure in and of itself.

Check out this post to read about people who, instead, thought barefoot running was about putting on gloves.

Q: How do you run in Xero Shoes?

Light and easy.... We can't give you a barefoot running lesson here, but just by wearing them, you'll find quickly that you don't want to land on your heel as you walk or run in Xero Shoes.

The best advice we can give is: play with your gait and stride, looking for the thing that feels the most comfortable and is the easiest. But, most importantly: take it easy at first... remember, Xero Shoes are just like barefoot, only better. If you're not used to walking barefoot, that alone could take some time to get used to. Plus, since you're not putting as much stress on your skin when you wear Xero Shoes, which means it hurts less, it's tempting to do too much, too far, too fast at first.

We know that no matter what we say you'll probably overdo it. Besides, how do you know what "too much" is, unless you do too much!? Well, even though that's true, we recommend you break into your Xero Shoes slowly. Walk around in them for a while first. Maybe only a half mile or so. When that's comfortable, extend the time you're walking and, when you feel ready, try running. If you're already running a mile a day, try half a mile in these one day and see how you feel. Give yourself a day or two off and then repeat. If that's not a problem, build up slowly.

As is so often the case, a little education goes a long way, and you can find a wealth of information on the internet about running barefoot-style and developing gentle, efficient form. A good place to start is the website.

Q: How long will Xero Shoes last?

Frankly, a long time! But, like any shoe, how long they last depends on your running/walking style. If you use good natural technique of being light and easy, you'll enjoy them for quite a while. Besides, considering how inexpensive they are compared to big, padded, running shoes, we expect that you'll be saving a fortune by using Xero Shoes.


Xero Shoes Sandals

Q: I don’t like things in between my toes!

Most people who say this are thinking of flip-flops. Not all models of Xero Shoes sandals have a toe post, however those that do are very different from flip-flops, and people who don’t like things between their toes are usually fine in Xero Shoes.

What’s the difference? First, because of the heel strap, Xero Shoes stay on your foot comfortably, no matter what you’re doing with them. You don’t need to scrunch your toes to hold them on (like you do with a flip-flop). Second, also because of the heel strap, you don’t need to jam your foot into the toe strap with every step (like a flip-flop). Third… the Xero Shoes toe loop is soft and flexible, not a hard rubber door stopper. And finally, you can adjust the tension of the lacing.

Q: Can I change the laces on the Genesis and Cloud?

We don’t currently have a way to let you select different laces when you order, but if you’re adventurous, you can buy extra laces and swap them out with the ones that come with your Xero shoes sandals (it’s actually not that hard to do).

Q: Why don't you use leather or hemp laces on the Genesis and Cloud?

You can use almost anything for lacing sandals, however testing has shown up a number of issues with hemp and leather:

Both leather and hemp tended to stretch, especially when moist
Both leather and hemp tighten and stiffen when they dry
Both leather and hemp wear out faster than our polyester laces
Leather is much more expensive
Most leather laces are rectangular, and the edges can dig into your skin
Leather, isn’t vegan (for those who care about that)
Leather and hemp don’t give you as many colour choices
The Xero Shoes 100% polyprop cord is strong, light, and doesn’t stretch or tighten, especially when wet

Needless to say however, you can replace the laces in your sandals with whatever you like.


DO you still have a question?

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