Frequently Asked questions (FAQ)

  • Do you ship internationally?

    Yes, we ship to all 28 countries in the EU zone, enabling significant cost savings - no postage from the USA, no import VAT and no customs clearance fees.  We also ship to the 4 EFTA countries.  For non-EU orders, visit, or contact us to discuss your requirements.

  • What’s the difference between the ready-to-wear shoes and your DIY kits?

    The Amuri/Umara/Ipari are ready-to-wear. For our kits you have to make them ;-)

    All products use our exclusive FeelTrue rubber, the only outsole product made specifically for barefoot style shoes.

    The Genesis sole is 5mm thick, the Z-Trek sole is 5.5mm, and the Cloud's is 6mm (with a 3mm Barefoam™ insert in the forefoot). The Z-Trail has a slightly thicker sole designed for rougher ground. Compare with either 4mm or 6mm on the DIY kits.

    The Genesis and Cloud have a soft toe post, so there’s no knot under your foot.

    The ready-to-wear shoes have a simple, easy to adjust lacing or webbing system.

    The ankle holes on the ready-to-wear shoes are raised off the ground so the lace can’t abrade.

    The heel cup in the Cloud helps keep stuff from getting under your foot (not perfectly, of course), and keeps your heel in place.

  • How do you make the DIY kit?

    There are full instructions here.

    For tying the laces, you can find detailed info here.

  • Can I change the laces on the Genesis and Cloud?

    We don’t currently have a way to let you select different laces when you order, but if you’re adventurous, you can buy extra laces and swap them out with the ones that come with your Amuri shoes (it’s actually not that hard to do).

  • These shoes are just for running, right?

    Not at all! People all around the world wear Xero Shoes for everything from a stroll on the beach to a walk in the woods to a Crossfit workout to running ultra marathons.

  • How long will Xero Shoes last?

    Frankly, a long time! But, like any shoe, how long they last depends on your running/walking style. If you use good natural technique of being light and easy, you'll enjoy them for quite a while. Besides, considering how inexpensive they are compared to big, padded, running shoes, we expect that you'll be saving a fortune by using Xero Shoes.

  • How do you run in huarache sandals?

    Light and easy.

    I can't give you a barefoot running lesson here, but just by wearing them, you'll find quickly that you don't want to land on your heel as you walk or run in Xero Shoes.

    The best advice I can give is: play with your gait and stride, looking for the thing that feels the most comfortable and is the easiest. But, most importantly:TAKE IT EASY at first... remember, Xero Shoes are just like barefoot, only better. If you're not used to walking barefoot, that alone could take some time to get used to.

    Plus, since you're not putting as much stress on your skin when you wear huaraches, which means it hurts less, it's tempting to do too much, too far, too fast at first. I know that no matter what I say you'll probably overdo it (I did). Besides, how do you know what "too much" is, unless you do too much!?

    Well, even though that's true, I recommend you break into your huaraches SLOWLY. Walk around in them for a while first. Maybe only a half mile or so. When that's comfortable, extend the time you're walking and, when you feel ready, try running. If you're already running a mile a day, try half a mile in these one day and see how you feel. Give yourself a day or two off and then repeat. If that's not a problem, build up SLOWLY.

    I also use the "slap-test." If my sandals are slapping on the ground when I walk or run, I need to make some kind of change, probably by not reaching my foot out as far, or using better posture, etc.

    As is so often the case, a little education goes a long way, and you can find a wealth of information on the internet about running barefoot-style and developing gentle, efficient form. A good place to start is the website.

  • Will running in Xero Shoes (or barefoot) cure my running problems and injuries?

    If you have a headache because you're hitting yourself on the head with a hammer, wearing gloves won't stop the pain. ;-)

    In other words, it's not just a question of taking off your shoes and experiencing magical healing powers.

    Running barefoot, or in Xero Shoes, gives you a lot of feedback about your running form. In short, if it hurts, you're probably doing something wrong.

    If you are willing to listen to that feedback and use it as an opportunity to change the way you run, to adjust your stride, to find a way to move that doesn't hurt, then there's a good chance any problems you had that were caused by bad form sure might clear up.

    In other words, barefoot and minimalist running could show you how to let go of the hammer.

    Being barefoot, or in Xero Shoes, is an opportunity to find a cure, not a cure in and of itself.

    Check out this post to read about people who, instead, thought barefoot running was about putting on gloves.

  • I don’t like things in between my toes!

    Most people who say this are thinking of flip-flops. Xero Shoes are very different from flip-flops, and people who don’t like things between their toes are usually fine in Xero Shoes.

    What’s the difference?

    First, because of the heel strap, Xero Shoes stay on your foot comfortably, no matter what you’re doing with them. You don’t need to scrunch your toes to hold them on (like you do with a flip-flop).

    Second, also because of the heel strap, you don’t need to jam your foot into the toe strap with every step (like a flip-flop).

    Third… the toe post is REALLY soft and flexible, not a hard rubber door stopper.

    And finally, you can adjust the tension of the lacing.

  • Why don't you use leather or hemp laces?

    You can use almost anything for lacing huaraches.

    In testing, we found some issues with hemp and leather that we didn’t like:

    Both leather and hemp tended to stretch, especially when moist

    Both leather and hemp tighten and stiffen when they dry

    Both leather and hemp wear out faster than our polyester laces

    Leather is much more expensive

    Most leather laces are rectangular, and the edges can dig into your skin

    Leather, isn’t vegan (for those who care about that)

    Leather and hemp don’t give you as many fun color choices

    The 100% polyester cord we use is strong, light, and doesn’t stretch or tighten, especially when wet.

    Also, our preferred “slip-on” method of tying works best with a round lace, rather than a flat one (like leather).

    Needless to say, you can replace the lace we send you with whatever you like.

  • What's your returns policy?

    Some people get their Xero Shoes, put them on, and immediately love them. They walk and run painlessly and with the freedom that Xero Shoes provide.

    For others, there could be a process of learning how to tie huaraches, and how to walk and run in minimalist footwear. In fact, one of the points of going barefoot/minimalist is to let the discomfort teach you how to move in a different way… a way that will be more efficient and potentially healing. Getting a blister, or feeling some tension in the cord isn’t a sign that there’s a problem with your sandals, but rather they’re working as they should: they’re giving you important feedback about your form (usually overstriding and/or landing too hard). Once your body/mind naturally figures out how to adjust, those issues resolve themselves.

    That said, you can find the official returns policy on our Terms & Conditions page. Of course, if you have any questions please contact us.