Delivery to all EU countries

We ship to all 28 countries in the EU zone, enabling significant cost savings

- No postage from the USA

- No import VAT

- No customs clearance fees

We also ship to the 4 EFTA countries (note that customs charges may be applied for these countries).


EU Countries

 

Delivery Time

We aim to ship all orders within 48 hours and will contact you immediately should there be an unexpected delay. Xero Shoes UK uses Royal Mail for all deliveries (Tracked 24 and Tracked 48 for UK, International Tracked or International Tracked & Signed for other countries).

Royal Mail's delivery targets (not guaranteed, and from the time of shipping) are as follows:

- Tracked 24 - next working day

- Tracked 48 - within 2 working days

- International Tracked / Tracked & Signed - 3 to 5 working days for European destinations

The shipping cost is based on the total weight of the package, not as a fixed cost per item, which enables savings when ordering multiple pairs.

For non-EU orders, visit www.xeroshoes.com, or contact us to discuss your requirements.

Returns

We accept returns for DIY kits and ready-to-wear models as long as they are still in their original, unaltered, sellable condition (with any tags still attached) and have not been worn outdoors.

If you wish to return a product, please contact us within 14 days to let us know you wish to return, then send the complete product (with packaging) and a copy of your invoice to:

Xero Shoes UK
Combe Haven, The Firs
Inkpen, Hungerford
Berkshire
RG17 9PT
United Kingdom

The buyer is responsible for paying return shipping costs, and the refund will be processed within 10 business days.

For exchanges, please follow the returns procedure and order the replacement when the refund has been issued.