Delivery

Delivery

Delivery to UK and all EU countries

We ship to the UK and all countries in the EU zone (plus the 4 EFTA countries) enabling significant cost savings

EU Countries

Customs Duty and VAT for International Orders

International orders are shipped Delivered Duty Unpaid (DDU) and the purchaser is responsible for paying any duty, VAT, and import clearance fees.

Duty should only be payable on orders to EU countries from the UK where the value is over €150. Duty may be applied for imports into the EFTA countries.

The prices shown are inclusive of UK VAT (20%) which is deducted at checkout and will be applied at the local rate on import into the destination country.

A clearance or handling fee may also be applied on import into the destination country.

Delivery Time

We aim to ship all orders within 48 hours and will contact you immediately should there be an unexpected delay. Xero Shoes UK uses Royal Mail for all deliveries (Tracked 24 and Tracked 48 for UK, International Tracked or International Tracked & Signed for other countries).

Royal Mail's delivery targets (not guaranteed, and from the time of shipping) are as follows:

- Tracked 24 - next working day
- Tracked 48 - within 2 working days
- International Tracked / Tracked & Signed - 3 to 5 working days for European destinations

The shipping cost is based on the total weight of the package, not as a fixed cost per item, which enables savings when ordering multiple pairs.

For other countries, visit www.xeroshoes.com, or contact us to discuss your requirements.

Returns

We accept returns as long as they are still in their original, unaltered, sellable condition (with any tags still attached) and have not been worn outdoors.

If you wish to return a product, please contact us within 14 days to let us know you wish to return, then send the complete product (with packaging) and a copy of your packing slip or invoice to:

Xero Shoes UK
Combe Haven, The Firs
Inkpen, Hungerford
Berkshire
RG17 9PT
United Kingdom

The buyer is responsible for paying return shipping costs, and the refund will be processed within 10 business days.

All returns from customers outside of the UK must be marked as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document (CN22 or CN23) on the outside of the packaging. Failure to do so may result in the goods being delayed at customs in the UK (and possibly returned to the sender), and any customs charges applied due to incorrectly completed CN22/23 information will be deducted from the refund value.

For exchanges, please follow the returns procedure and order the replacement when the refund has been issued.

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