Delivery to all EU countries

We ship to all 28 countries in the EU zone, enabling significant cost savings

- No postage from the USA

- No import VAT

- No customs clearance fees

We also ship to the 4 EFTA countries (note that customs charges may be applied for these countries).


EU Countries

 

Xero Shoes UK uses Royal Mail for all deliveries (1st Class Post for UK, International Standard / Airmail for other countries).

The shipping cost is based on the total weight of the package, not as a fixed cost per item, which enables savings when ordering multiple pairs.

For non-EU orders, visit www.xeroshoes.com, or contact us to discuss your requirements.

Returns

We accept returns for DIY kits and ready-to-wear models as long as they are still in their original, unaltered, sellable condition and have not been worn outdoors.

If you wish to return a product, please contact us within 14 days to let us know you wish to return, then send the complete product and a copy of your invoice to:

Xero Shoes UK
Combe Haven, The Firs
Inkpen, Hungerford
Berkshire
RG17 9PT
United Kingdom

The buyer is responsible for paying return shipping costs, and the refund will be processed within 10 business days.

For exchanges, please follow the returns procedure and order the replacement when the refund has been issued.

For custom Xero Shoes, we accept returns within 30 days of receipt of the product, and only if the shoes have not been worn outdoors and are in their original condition. If you’re having some problem, please contact us and let us help you. If we’re unable to resolve your issue, we’ll provide a Return Authorization Number (RAN) and instructions. We won’t take returns on custom-made sandals without a RAN.